Customer Survey
Dear valued customer,

ProEx would like to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
1. Please indicate which of ProEx's services you use.

Tape and Reel

Programming

Turnkey Programming

2. Overall, what is the perception of the SERVICE QUALITY you are receiving from ProEx?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
2b. If unsatisfied, please indicate why and what you would like to see change.
3. Currently, what is the perception of the TIMELINESS OF SERVICE you are receiving from ProEx?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
3b. If unsatisfied, please indicate why and what you would like to see change.
4. Are your company FIRST ARTICLES being turned around to you in a timely manner?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
4b. If unsatisfied, please indicate why and what you would like to see change.
5. Do you feel that PRICING is in line with the service(s) that you are receiving?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
5b. If unsatisfied, please indicate why and what you would like to see change.
6. Do you feel that your RFQ's (Quotes) or QUESTIONS are answered in a timely manner?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
6b. If unsatisfied, please indicate why and what you would like to see change.
7. Do you feel that YOU are treated with COURTESY and PROFESSIONALISM?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
7b. If unsatisfied, please indicate why and what you would like to see change.
8. We would like to know if there are any additional services that you would like to see ProEx add?
9. Please let us know where we have room for improvement. Your opinion means everything!


By helping us with this survey it will help us improve the services provided.

Company:

Location:

Name:

Title:

Date: